Streamline post-approval logistics with a secure, self-service Equipment Acceptance flow. Applicants receive a secure link via email to accept or decline delivery online. The process includes automatic reminders, confirmation capture, and deemed acceptance after a configurable period. All tied into your operational workflows and parcel delivery events.
Closing the loop after delivery is often messy: chasing confirmations, validating delivery, and capturing acceptance for compliance. Our automated flow turns this into a clean, trackable, and customer-friendly experience. Making everyone happy.
Automatic emails & reminders
Trigger initial acceptance request and time-based reminders without manual follow-up.
Secure one-time link
Each email contains a single-use, expiring link for secure identity confirmation and action.
Configurable deemed acceptance
If no response, automatically mark acceptance after X days
Parcel-integration ready
Integrate with major parcel carriers to trigger acceptance requests after delivery scan.
Operational Automation
Drive downstream steps (e.g., activation, billing, asset register updates) on acceptance, or route declines to exception handling.
Frequently asked questions
How does the secure one-time link work?
Each applicant receives a unique, time-bound link connected to the application. Once used, it cannot be reused.
Can applicants decline and provide a reason?
Yes. Decline flows can capture structured reasons (e.g., damaged goods, incorrect model, not delivered) and trigger automaticalily operational tasks (returns, re-shipment, support ticket with vendor).
What does “deemed acceptance” mean?
If the applicant doesn't respond within a configurable period (e.g., 7 days), the system marks the item as accepted. This event is recorded in the audit timeline with timestamp and policy reference.
Do you support parcel delivery triggers?
Yes. We integrate with most major parcel carriers to send the acceptance email after delivery confirmation (e.g., delivered scan). This enables a seamless experience.
Is the acceptance legally valid?
All acceptance events are stored with full metadata (timestamp, user action, device/IP when available). We provide a complete audit trail for regulatory and contractual purposes; your legal clauses can be referenced directly in the flow or e-mail.
Can I brand the emails and acceptance page?
Absolutely. Emails and the acceptance UI can be branded to your institution, including custom copy and legal notices.
What happens if a customer never receives the email?
This is highly unlikely with self-service, but even then, we have you coverd. You can configure bounce handling, resend logic, and alternative channels (SMS, portal notifications). Operators can see a list of bounces and also manually re-trigger links from the case view.
Ready to eliminate the manual chasing of equipment confirmations?
