Why transparent application tracking improves customer experience and eliminates status inquiries

Because all workflows in SmallTicketSolutions are driven by program rules, every application follows a predictable sequence of steps. This gives you perfect internal visibility, but more importantly, it lets you share that visibility externally.

Track & Trace converts your operational progress into a simple, understandable status view for applicants. They see which steps are completed, which steps remain, and what must happen before they can sign. All without calling or emailing your team.

For operations, this removes interruptions. For applicants, it creates trust, clarity, and a modern customer experience.

No more “What's the status?” messages

Applicants instantly see their progress, reducing inbound calls and emails to your back office.

Clear, transparent customer experience

Customers know exactly what steps are pending and why, similar to parcel tracking.

Automatically accurate (no manual updates needed)

Because steps are driven by your program rules, the system always knows the exact position of each application.

Faster processing through fewer interruptions

Your team can focus on completing tasks instead of answering status questions.

Improves trust and reduces customer frustration

Transparency increases confidence and eliminates uncertainty, especially in time‑sensitive financing cases.