A direct way to collect the right documents without involving intermediaries

When applicants upload the wrong or expired documents, SmallTicketSolutions enables case handlers to request replacements instantly. With clear instructions, deadlines, and automated reminders.

Why structured document requests eliminate delays and back-and-forth

Applicants sometimes upload incorrect, outdated, or incomplete documents. Traditionally, this triggers a potential long back-and-forth through sales reps or vendor contacts, slowing down onboarding and increasing operational overhead.

Request Extra Documents removes this friction. A case handler simply selects the document type needed, adds a reason, and (optionally) sets a deadline such as 2 days, 3 days, or 1 week. The applicant receives a clear request, uploads the new document, and it automatically flows back into the document validation queue.

The result: faster turnaround, fewer misunderstandings, and a direct connection between the applicant and your operations team.

Direct line with the applicant
No need to go through sales reps or vendor intermediaries. The case handler communicates directly with the applicant.
Quickly fix incorrect or expired uploads
If a document is invalid, the case handler can request a replacement instantly with an explanation.
Automatic reminders
Applicants receive reminders when deadlines approach, reducing the need for manual follow-up.
New uploads go straight into the validation queue
Once the applicant submits the new document, it automatically enters the document validation pipeline.

Frequently asked questions

What happens to the original (incorrect) document?
It is marked as invalid and no longer considered for processing. It will still be stored in the case history.
Can a case handler set a custom deadline?
Yes. Standard options include 2 days, 3 days, or 1 week, but this can be customized to your processes.
How does the applicant receive the request?
Via automated notifications, including the reason for the request and the deadline.
Do applicants get reminders?
Yes. Reminders are sent automatically if the deadline approaches.
Does the case handler know when new uploads are added?
Yes. The case list will show wich case have new uploads. Also the case handler if recieve an notification if a new upload happens.
Where do replacement documents go after upload?
Directly into the document validation queue, following your standard workflow.

Ready to reduce document delays?

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